Our after-sales service

AFTER-SALES'S SERVICE AXEM Technology

Contact technical support

To create your MyPortal account

For any request for product return

For any other technical request

The after-sales service at AXEM Technology:

Guarantee of quality

Several hundred devices received in one year
50% of devices repaired under warranty
No devices declared irreparable

Guarantee of security

MBA5-P30 was launched in 2017 and is still on the market today. We continue to supply spare parts and repair it.
Exit test procedures performed on each device before its return to the customer
Device systematically tested, cleaned and returned with protective screen

Guarantee of proximity

Experienced technicians and repairs in France
French and English speaking technicians
Physical storage of original spare parts (new and not reconditioned) in France guaranteeing an express repair of your devices
Security stock of spare parts based in France guaranteeing permanent availability

A custom assistance

Submit your requests in a few clicks for a 100% personalized diagnosis.

Contact one of our technicians

Request for repair

For devices not covered by the warranty, a flat rate of 50€ HT (including the costs of pick-up, analysis and transport for the return of the equipment) will apply, except if repairs are undertaken.

Please remove the SIM card from your equipment before shipping

RMA Procedure

Consult the document

Company* (Required)(Required)

First and last name(Required)

Delivery address* (Required)(Required)

Email* (Required)(Required)

Phone* (Required)(Required)

Product Model* (Required)(Required)

Serial number* (required)(Required)

Product under warranty(Required)

Type of failure* (Required)(Required)

Commentary* (Required)(Required)

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